Frequently Asked Questions

Discover our Frequently Asked Questions to help you out now.
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General Information

  • Are MyStar Extra®, BGStar® and iBGStar® calibrated on plasma or whole blood?

    MyStar Extra®, BGStar® and iBGStar® are plasma calibrated.

    What is this Dynamic Electrochemistry® measurement system?

    Dynamic electrochemistry® is a measurement system used in MyStar Extra®, BGStar® and the iBGStar®. It operates on the basis of a variable voltage and variable measuring time, which identifies certain interfering signals (e.g. due to hematocrit or temperature fluctuations) and corrects them with the help of signal processing algorithms, in order to achieve a very high level of accuracy.

    Can I mark blood glucose results to distinguish between my results and other users in my family?

    No, the meters should not be shared between family members.

    Do I need to use a control solution with MyStar Extra®, BGStar® or iBGStar®?

    Control solution tests should be performed to ensure your meter and strips are working properly. They should be performed:

    • When you first get your meter.
    • If you suspect your meter or test strips are not working properly or are not accurate.
    • If you have dropped, damaged or exposed your meter to liquids.
    • If you are advised by a healthcare professional to do so.

    What means software for a blood glucose meter?

    Blood glucose meters often have software as an accessory so you can easyily download the blood glucose results and view in various formats.

    Are these meters only affordable by people who can also afford an iPhone®?

    MyStar Extra®, BGStar® and iBGStar® are available in many countries. The meters may be reimbursed in some countries, depending on your local market conditions and regulations.

    In which markets can I find the MyStar Extra®, BGStar® and iBGStar®?

    Please check the availability of MyStar Extra®, BGStar® and iBGStar® on the availability list for each blood glucose meter in "Our products".
    For more information about your country, contact us to receive updated information on the launch.

    How often do I have to change the batteries?

    The batteries will last for approximately 1.000 readings. After that the batteries of MyStar Extra® and BGStar® have to be replaced and iBGStar® has to be recharged.

    How will I know when it’s time to change the batteries?

    MyStar Extra®, BGStar® and iBGStar® come with a battery status indicator which will appear when the batteries are 50% charged or less.

    If I change the batteries, are my stored results gone?

    No, once a blood glucose reading is obtained it is stored in memory and remains there even if the batteries no longer work.

    The control window was not fully filled with blood but the meter has shown me a result. Is this result accurate?

    If the window is not completely filled you must repeat the test to ensure accurate results.

    What do the error messages mean?

    Error messages let you know that conditions exist that can alter the results. Refer to the Owner's Guide for specific codes and reasons.

    What will be the price of the test strips? Will I get reimbursement?

    Reimbursement is regulated differently in countries across the globe, so please go to the local website or call your local customer care line.

MyStar Extra®

BGStar®

iBGStar®

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